Outcomes. Impact.

Our process.

We want to empower for-purpose organisations to achieve strategic outcomes and have even more impact.

Our space is digital sense-making - helping you adopt and adapt what you already have, identifying and filling gaps, working with you to solve knotty business problems, and moving at the speed of trust with your people as they navigate the stages of change.

We lead with our See | Act | Grow process, which we know draws out holistic problem solving and lasting transformation, building true internal sustainability.

 
 

  • 1. Understand what is

    2. Understand what could be, what might be, and what should be

    3. Develop clear recommendations and an implementation roadmap

  • 1. Choose and customise right-fit tools and set up an enabling environment

    2. Get the right people around the table and start co-designing

    3. Build momentum around tasks, processes, activities, and quick wins

  • 1. Tend and embed skill, a growth mindset, new ways of working, culture, and technology

    2. Train and walk with people, achieving outcomes that last long after we’ve gone

 

Our priorities.

  • Problem solving

    Identifying the real problems and helping you navigate people-centric pathways to solutions is our forte. We’re fearless amongst complexity.

  • Joining dots

    Our specialty is joining dots in a strategic, holistic, integrated way. We find and make connections others might not, with surprising results.

  • Collaboration

    We lead, partner and co-design with your people, according to your context. We’re absolutely convinced way finding together leads to better outcomes.

  • Tech, used right

    Tech is an enabler, not a status symbol. We innovate, or simply help you better leverage what you’ve already got - because it’s ultimately about outcomes and impact.

  • Activation

    Fact: strategy that is not operationalised gets you exactly nowhere. We identify gaps, and facilitate processes and solutions that address challenges, delivering genuine value, insights, and data.

  • Embedding

    A key indicator of success; we gradually become redundant as your business achieves outcomes independently with greater confidence, skills, and capability. Embedding is what makes digital business transformation lasting and sustainable.

“Because you have changed me, you have changed my business.”

— David Valentine, Refer Tech